1. Acceptance of Terms

By creating an account with DentureLab.com and American Dental Creations ("the Lab"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not create an account or use our services. These terms are subject to change at any time without prior notice, and your continued use of our services constitutes acceptance of any modifications.

Portal Use Constitutes Agreement: By accessing or using the DentureLab Dentist Portal — including logging in, scheduling pickups, submitting cases, sending messages, viewing invoices, or making payments — you, your practice, and any team members you authorize to use the portal are fully agreeing to the Terms and Conditions set forth in these agreements, whether or not a separate signature or acknowledgment has been provided. These terms apply equally to all users accessing the portal under your practice account, and you are responsible for ensuring that all such users are aware of and comply with these terms.

2. Patient Information and HIPAA Compliance

You, as the dental professional, represent and warrant that:

• You have obtained all necessary permissions, authorizations, and consents from your patients/clients to share their personal information, health information, and any other data with the Lab for the purposes of providing dental laboratory services.
• You are in full compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all other applicable federal, state, and local privacy laws and regulations.
• You have the legal authority to transmit protected health information (PHI) to the Lab under a valid Business Associate Agreement framework.
• You will indemnify and hold harmless the Lab from any claims, damages, or penalties arising from your failure to obtain proper patient consent or HIPAA compliance violations.

3. Portal Accounts, Team Logins, and Account Numbers

• Individual Logins and Setup Authority: Each person needs their own login; sharing credentials is prohibited. Only an authorized representative may create a practice account and accept its terms. Dentists, office managers, assistants and billing staff joining an existing practice should use individual invitations rather than create duplicate practice accounts. The practice owner or authorized team manager assigns billing, scheduling, team-management and doctor-scope access and must keep access current, including removing departing staff. A job title alone does not grant access.
• Always-on Practice Communication: Authorized in-app messaging and alerts remain available regardless of preferred contact method or optional email settings. Choosing phone, text or email as a preference does not disable portal communication or guarantee that channel is automated. Review the portal for case questions and approvals; optional emails are supplementary.
• Practice Responsibility for Team Activity: Any action taken from a login issued under your practice account — including submitting cases, approving plans or date changes, applying a doctor's adopted electronic signature, and authorizing payments — is deemed taken by and binding on the practice.
• Doctors vs. Logins: A Doctor record identifies the prescribing dentist a case is performed for and billed under; a team login is a person who signs in. They are separate, and a practicing dentist normally needs both.
• Account Numbers: The Lab assigns each practice a permanent account number that includes the practice's state (for example, DL-IL-1001), and each doctor a sub-account under it (for example, DL-IL-1001-02). These numbers are Lab-owned, are printed on prescriptions, worksheets, shipping paperwork, invoices, and statements, and are issued once. They are not reassigned or renumbered, including if the practice later changes address.

4. Payment Terms and Obligations

You agree to the following payment terms:

• Payment Obligation: You agree to complete and timely payment for all work received from the Lab. Payment is due upon receipt of invoice unless you have been approved for payment terms.
• 30-Day Payment Terms: If your account is approved for 30-day payment terms, full payment is due within 30 days of the invoice date. Failure to make payment within this timeframe may result in late fees and interest charges.
• Recurring Late Fees / Monthly Service Charge: Eligible invoices may incur a service charge no earlier than the later of 61 calendar days after issue and 31 calendar days after the due date, or a later applicable eligibility date. The charge is 2% of the unpaid principal balance (24% annual percentage rate), or the maximum amount permitted by applicable law, whichever is less. This charge is recurring: an additional 2% service charge is assessed on the remaining unpaid balance every 30 days thereafter until the account is brought current. Service charges are calculated only on the unpaid principal balance of the original invoice (partial payments reduce the balance on which the charge is assessed) and are billed as separate late fee invoices. The Lab may, at its sole discretion, exempt certain accounts from late fees by written arrangement.
• Courtesy Due-Soon Reminder: As a courtesy, the Lab may email one reminder approximately 7 days before an invoice's due date, and may show the same reminder in your portal. This reminder is a convenience only. It is not a condition of payment, is not sent to accounts on autopay (whose card is charged when the invoice is issued), and a reminder that is not sent, not delivered, or not read does not waive, delay, or excuse any due date, late fee, or service charge.
• Auto-Pay Accounts: Selecting an auto-pay preference during onboarding does not enroll a card or authorize a charge. The responsible practice or individual doctor must separately authorize the payment method. Once enabled, auto-pay authorizes charges when invoices are issued, with a 5% discount on eligible work; late-fee invoices are excluded. If an auto-pay attempt fails, the Lab may retry the payment method. Where a card fails in a manner that cannot succeed on retry, the Lab may hold further autopay charges for the account until a valid card is authorized; enrollment and the autopay discount remain in place during that hold, and the account remains responsible for timely payment by other means. Auto-pay discounts apply only while auto-pay remains active and in good standing.
• Account Statements: A statement of record is issued monthly on the 23rd. A practice may additionally elect weekly or bi-weekly interim statements in its portal settings. Statements are emailed to the practice account email or to the separate billing contact, if one has been designated.
• Prompt-Pay Treatment: Eligible statement balances paid in full within 10 calendar days may qualify for a 2% benefit on the eligible balance, excluding late fees. For qualifying non-autopay check or phone-in card payments, the Lab can confirm an immediate deduction that settles the statement for the approved net amount. Other eligible payment paths may earn credit toward future invoices instead. The same invoices do not receive both benefits or a repeated reward. Pay all required charges, including non-discountable fees, and do not reduce a payment without the Lab's confirmed calculation.
• Account Credits and Corrections: Promotional, referral, prompt-pay and goodwill credits are non-transferable credits, not cash payments. Overpayments and billing corrections are recorded separately according to their source. An overcharge correction may be reserved for a future invoice on the original case and is not an automatic refund. An approved remake discount is not also a second account-credit grant. Where billing is individual, a doctor's credits cannot be spent by another doctor. Contact the Lab to review a disputed balance or any refund request; do not assume a displayed credit confirms a refund.
• Account Status: Accounts with balances more than 90 days past due may be paused or marked delinquent, which may suspend case acceptance, portal privileges, and pickup services until the balance is resolved.
• Case Holds and Financial Status: The Lab reserves the right to hold work or delivery for overdue balances under the account's approved terms. Case delivery or a Completed case status does not mean its invoices are paid, and an unpaid invoice on approved payment terms does not by itself mean the case is incomplete.
• Stage Invoices and Payments: One case may have separate try-in, final or additional-work invoices. Authorized billing users may review and pay an invoice individually or select eligible invoices for the same payer in one bulk payment. The receipt records the allocations. Do not submit a replacement payment while an earlier payment is processing, received but awaiting recording, or unconfirmed; contact the Lab to review the original transaction.
• Collection Costs: You agree to pay all costs of collection, including reasonable attorney's fees and court costs, incurred by the Lab in collecting any past due amounts.
• Practice Financial Responsibility: The dental practice, its ownership, and its principals are jointly and severally liable for all lab invoices incurred by any and all dentists practicing under the practice name or from its location, regardless of any individual billing arrangements selected during account setup or thereafter. Individual billing is offered as a convenience and administrative feature only and does not in any way transfer, limit, or reduce the financial responsibility and liability of the practice or its owners to the Lab. The Lab reserves the right to pursue payment from the practice, its owners, or any individual dentist for any outstanding balance at any time.

5. Limitation of Liability

You acknowledge and agree that:

• The Lab provides dental laboratory services and products based on the prescriptions, impressions, and instructions provided by you.
• You, as the licensed dental professional, are solely responsible for all clinical decisions, including case design, material selection, fit verification, and final placement of any prosthetic work with your patients.
• You will not hold the Lab accountable or liable for any work you have performed, placed, or completed for your patients, including but not limited to clinical outcomes, patient complications, or professional negligence claims.
• The Lab's liability is limited to remaking or repairing defective laboratory work at no charge. The Lab shall not be liable for any indirect, incidental, consequential, or punitive damages.
• All laboratory work must be inspected and approved by you before delivery to or placement on any patient. Any concerns must be communicated to the Lab immediately.

6. Quality Assurance, Warranties, and Guarantees

The Lab stands behind the quality of our work:

• The general materials-and-workmanship guarantee is 90 days from delivery where no longer quality-tier or restoration-specific warranty applies, provided the work has not been altered or modified after leaving the Lab. The applicable longer warranty is not reduced to 90 days by this general provision. Warranty coverage and the 60-day fit-related remake window below are separate.
• Quality Options: Cases are submitted as Premium (5-year lab warranty), Standard (3-year lab warranty), or Economy (1-year lab warranty). Premium is the default for new cases. The selected quality carries through the case journey unless the prescribing account explicitly selects and confirms a different quality on a subsequent prescription; earlier prescriptions remain unchanged and a saved quality selection is not approval of a warranty claim.
• Varying Warranties by Restoration Type: Different types of dental restorations have different warranty periods and fit guarantees. For example, full dentures, partial dentures, metal frameworks, and repairs each have specific guarantee terms. Please contact the Lab directly for detailed information on warranties and guarantees specific to your restoration type.
• Remakes due to laboratory error will be completed at no charge. Remakes due to changes in prescription, patient anatomy changes, or dentist preference may be subject to additional charges.
• Concerns about a delivered case should be raised as soon as they are identified, and are handled through the return process described in Section 7. Supporting documentation, photographs, and the original case and models must be provided.

7. Returns, Adjustments, and Remakes

Delivered cases that need further attention are handled as returns against the original case, so the full history stays together:

• How to open a return: File it in the portal from the delivered case, or call the Lab and our staff will open it for you. Select adjustment, remake, or "let the lab evaluate" if you are unsure, and tell us what you are sending back. Only one return may be open on a case at a time.
• Remake Window: The remake window is 60 days from the delivery date of the case. Outside that window, a fit complaint is handled as an adjustment or as a new case, because oral anatomy changes over time. Where no delivery date is on file, the Lab will confirm the date with your office before pricing the return.
• Materials Required: The appliance and the materials needed to work to it (models, new impression, and/or new bite as applicable) must be returned. If the package that arrives does not contain what is required, the case is placed on hold and the return cannot proceed until the missing items reach the Lab.
• Evaluation and Determination: The Lab inspects the case and records a fault determination (laboratory error, impression or model, prescription error, patient-driven, normal wear, or undetermined) and a resolution. Your office receives a written plan describing what we found, what we recommend, the expected cost, and anything further we need.
• Billing Outcomes: Adjustments absorbed by the Lab carry no charge. Work determined to be laboratory error is issued at full value with a 100% discount so it costs the practice nothing. A no-fault remake inside the window is billed at a 50% reduction, plus parts. Where the practice identifies that the issue originated at the office and the Lab approves that outcome, a courtesy discount of 65% is applied instead. The Lab may separately approve a discretionary goodwill remake with a 100% discount on the approved remake work; this does not change the recorded cause or create an additional account credit. Cases outside the remake window are evaluated for adjustment or new-case billing as applicable. Any outcome carrying a charge requires your office's approval before work begins.
• Turnaround: Returns are prioritized through the Lab because a patient is waiting, but return turnaround remains an estimate and depends on the completeness of the materials received.

8. Electronic Signatures and Prescriptions

• All cases must be accompanied by a valid prescription from a licensed dentist. You are responsible for ensuring all prescriptions comply with state and federal dental board regulations. The Lab reserves the right to refuse cases with incomplete or non-compliant prescriptions.
• Adopted Electronic Signature: A doctor may adopt a digital signature in the portal. Doing so is a knowing consent to conduct business electronically and constitutes that doctor's legally binding signature on prescriptions to which it is applied, with the same force and effect as a handwritten signature under applicable federal and state electronic signature law.
• Standing Authorization: Once adopted, authorized practice staff may apply that doctor's signature when submitting cases on the doctor's behalf. The doctor and the practice remain fully responsible for the content and accuracy of every prescription submitted under that signature. The Lab records who submitted each prescription, when the signature was adopted, and when it was applied.
• Point-in-Time Record: The signature applied to a prescription is stored with that prescription as it was signed. Editing or revoking a signature going forward does not alter prescriptions already submitted.
• Doctors who have not adopted a signature receive a blank signature line for wet-ink signing, which must be signed and included with the case.

9. Intellectual Property

All proprietary techniques, processes, and methods used by the Lab remain the exclusive intellectual property of American Dental Creations. You may not reverse engineer, replicate, or disclose any proprietary information without express written consent.

10. Business Operations and Service Changes

You acknowledge and agree that:

• Account access, pricing, services offered, turnaround times, and all business operations and practices of DentureLab.com and American Dental Creations are subject to change at any time without prior notice.
• The Lab reserves the right to modify, suspend, or discontinue any aspect of the service, including portal features and account privileges, with or without notice.
• Pricing is subject to change. Current pricing will be honored for cases already in production, but new cases will be subject to the current price list at the time of submission.
• Loyalty tiers, referral rewards, promotional offers, prompt-pay rewards, and discount programs are offered at the Lab's discretion and may be changed or withdrawn at any time.
• The Lab may terminate or suspend your account at any time for violation of these terms, non-payment, or any other reason deemed appropriate by the Lab.

11. Case Submission and Turnaround Times

You understand that:

• Turnaround times are estimates and begin when the Lab receives all necessary materials, impressions, and complete case prescriptions.
• Earliest Return Date: At submission the portal calculates the earliest honest return date from transit time to the Lab, in-lab working days for the work selected, and transit time back, excluding weekends.
• Short-Notice Acknowledgment: If you request a return date earlier than that calculated date, the shortfall is disclosed to you at submission and recorded with the name of the person who accepted it. Accepting a short-notice case is not a guarantee that the requested date can be met.
• Existing-Case Continuations: Use the original case's Send This Case Back to the Lab action for the next try-in or production step and submit the new prescription there. Do not create a second case for the same continuing work. Pickup booking, lab receipt, clinical review, production, quality checking and delivery are distinct milestones. Upper and lower arches may follow separate reviewed plans; one arch's completion does not automatically complete the other.
• Rush Repair and Reline: Existing next-business-day and same-day services remain separate choices. Same-day requests must be submitted before 10:00 AM Central, with pickup by 10:00 AM and return by 5:00 PM, subject to case eligibility, availability and additional charges.
• Rush Emergency Next Day Process & Finish for Dentures: Available for eligible local physical Process & Finish work on every participating arch. Request before 11:00 AM Central on the pickup day for return by 5:00 PM the next business day. A same-day pickup requested at or after 11:00 AM needs one additional business day before return. Select that date or a later weekday; selecting the service preserves an already selected return date, which must meet the displayed earliest date. For example, Thursday after cutoff permits Monday or later, and Friday after cutoff permits Tuesday or later. Business-day calculations exclude weekends. Additional case-specific charges are entered by the Lab; selecting the service does not automatically charge a card.
• All rush services remain subject to availability and additional fees. The Lab does not guarantee rush completion if capacity is limited. A short-notice acknowledgment does not override service eligibility, cutoff or required-return-date rules.
• Digital Submissions: Digital scan submission is available only for enabled accounts and eligible work. Required files and scanner details must be supplied. Model printing and outbound transit affect the estimate; file upload or review alone is not approval to begin production.
• Formal Approvals: The Lab may propose a revised return date with a reason; the authorized office user approves or rejects it through the specific portal controls. A general message does not substitute for a required date, plan, quality-change or prescription approval. Replying to a hold does not itself release work; the Lab reviews the response and records resolution.
• The Lab is not responsible for delays caused by incomplete case submissions, poor impression quality, unclear instructions, unanswered case holds, carrier or shipping delays, or circumstances beyond our control.

12. Pickup, Delivery, and Shipping

• Fulfillment Method: Accounts are served either by the Lab's local courier route or by carrier shipping, as determined by the Lab based on distance and logistics.
• Courier Accounts: Drivers collect from and deliver to the office during business hours. Accurate office hours and access instructions are your responsibility; missed pickups caused by a closed or inaccessible office may delay the case.
• Shipping Accounts: The Lab provides a prepaid inbound shipping label at no charge using our standard service. Expedited or rush shipping is available; where a rush charge applies, the amount is disclosed and accepted in the portal before the label is issued, and is added to the case invoice. Return service to your office is selected by the Lab.
• Case-Specific Shipping: The Lab may arrange carrier transport for a particular courier-served case without changing the practice's regular service method. Submitting case information does not itself buy postage or confirm receipt at the Lab.
• Delivery Records, Signature and Insurance: Courier delivery may be recorded with driver attribution and time without a captured signature; optional proof must reflect what was actually obtained. For carrier delivery, the Lab may require a signature and may insure the shipment at its discretion.
• Unused Labels: A prepaid label that is never tendered to the carrier may be voided automatically after 14 days and submitted to the carrier for a postage refund. A new label can be issued at any time.
• Carrier Problems and Claims: Packages that are lost, delayed, damaged, or missorted by a carrier are outside the Lab's control. The Lab monitors tracking, notifies your office of problems affecting your cases, and files carrier claims where applicable. Carrier claim recoveries are limited to the carrier's declared value and rules, and the Lab's liability for carrier events is limited as set out in Section 5.

13. Material Safety and Biocompatibility

Materials are selected for the prescribed restoration and intended dental use. Contact the Lab for manufacturer-specific material and regulatory information. You are responsible for assessing patient-specific contraindications, allergies, and sensitivities. The Lab is not liable for adverse patient reactions to materials unless caused by a manufacturing defect.

14. Confidentiality, Privacy, and Recordkeeping

The Lab will maintain the confidentiality of patient information and case details in accordance with HIPAA and applicable privacy laws.

• No Sale or Trade of Information: We do not engage in selling or trading dentist or patient information to any third parties. All information provided is kept strictly confidential and used solely for the proper completion of dentist-prescribed patient work and laboratory services.
• Access and Recordkeeping: The portal uses account, role and doctor-scope permissions, with recorded history for supported case, billing, access and approval actions. Do not assume an action was completed merely because a page was opened; review its saved confirmation or contact the Lab. Using this portal or accepting these terms does not by itself establish HIPAA compliance or replace an applicable Business Associate Agreement.
• Files and Removal: Use authorized portal uploads and file links for case materials. Access to clinical attachments follows the applicable account and case permissions. Removing an attachment from a case or message is not a promise of immediate permanent deletion of the stored original or required historical records.
• Retention: Access logs and change history are retained for the Lab's stated retention period and then purged on a scheduled basis. Case and financial records are retained as required by law.
• Service Providers: The Lab uses third-party providers for payment processing and shipping. Information shared with them is limited to what is required to process a payment or move a package.
• The Lab may use de-identified case information for quality improvement, training, and internal purposes unless you expressly object in writing.
• Protect your credentials, use only your own login and report suspected unauthorized access promptly. Do not include unnecessary patient details in general inquiries or payment notes. Any portal assistant provides guidance, not clinical, legal or financial authorization; confirm decisions through the appropriate people and workflow controls.

15. Dispute Resolution

Any disputes arising from these terms or our business relationship shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the Lab's home jurisdiction. You waive the right to participate in class action lawsuits against the Lab.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State where American Dental Creations is principally located, without regard to conflict of law provisions.

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any additional agreements or policies referenced herein, constitute the entire agreement between you and the Lab and supersede all prior agreements, understandings, or representations.

19. Contact Information

For questions regarding these Terms and Conditions, please contact: